Returns and Gurantee

Returns & 60-Day Guarantee

Shop with Confidence. Wear with Intention.

At Positive Guru, we believe premium fashion should inspire confidence, not only in how you look and feel, but also in the experience of shopping with us.

Every garment is made to order with care and intention. We stand behind our collections and want you to feel good about every piece you select.

That's why we offer our Positive Guru 60-Day Guarantee.

Our 60-Day Guarantee

We want you to love what you wear.

If an eligible item isn't quite right for your style or fit, you may request an exchange or receive 100% of the eligible item's purchase price in Positive Guru Store Credit, provided it meets our return requirements.

You have 60 days from the date of delivery to initiate a return or exchange.

Because our products are made to order, standard returns are provided through merchandise exchange or store credit rather than refunds to the original payment method, except where required by applicable law.

Return Eligibility

To qualify for a return or exchange, merchandise must be in its original, like-new condition.

Items must be unworn and unwashed, except for a brief initial try-on to check fit.
Original tags must remain attached where applicable.
Merchandise must be free of stains, odors, makeup, deodorant marks, pet hair, or other signs of use.
Original packaging should be included whenever possible.
Returns must be initiated within 60 days of delivery and sent according to the provided return instructions.

All returned items are subject to inspection before store credit or an exchange is approved.

Size Exchanges

We understand that finding the perfect fit can sometimes require an adjustment.

If you need a different size, contact our customer support team within 60 days of delivery.

We will help arrange an exchange for an available size of the same garment, subject to our return eligibility requirements.

Because replacement garments are made to order, production and delivery times will apply to your new item.

Our goal is to make the exchange process as straightforward and convenient as possible.

Positive Guru Store Credit

If you prefer to select something else from our collections, you may choose Positive Guru Store Credit instead of a size exchange.

Once your eligible return has been received, inspected, and approved, we'll issue digital store credit for 100% of the eligible merchandise purchase price.

Your Positive Guru Store Credit:

Is delivered electronically.
Does not expire.
Can be applied toward future purchases from our collections.
May be used toward applicable taxes and shipping charges on your next purchase.

Original shipping costs and return shipping charges are not included in the merchandise credit unless otherwise required by law or expressly authorized by Positive Guru.

Whether you're exploring a new collection or waiting for a future release, your credit gives you the freedom to choose something that feels right for you.

How to Request a Return or Exchange

To begin, please visit our Contact Us page and provide:

Your order number.
The item you wish to return or exchange.
Whether you prefer a size exchange or store credit.
A brief explanation of your request.

Our customer support team will review your request and provide instructions, including the authorized return shipping address and any applicable shipping charges.

Important: Please do not send merchandise to the manufacturer or production facility address printed on your original shipping package.

Returns must be sent to the authorized return address provided by Positive Guru. Unauthorized returns may not be accepted or processed.

Damaged, Defective, or Incorrect Items

Quality matters to us.

If your order arrives damaged, defective, misprinted, or with an incorrect item or size, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photographs showing the issue.

Once the problem is verified, we will arrange a replacement at no additional cost or provide another appropriate resolution.

In most verified cases, returning the defective item will not be necessary.

Your rights under applicable consumer protection laws remain unaffected.

Returns That Do Not Meet Our Requirements

Returned merchandise is inspected to ensure that it meets our eligibility standards.

Items showing signs of wear, washing, damage after delivery, or other conditions inconsistent with our return policy may not qualify for exchange or store credit.

If an item does not meet our requirements, our support team will contact you to explain the findings and discuss any available options, including return shipping at your expense where appropriate.